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Privacy Policy

Privacy Policy

 

Website: https://visualverb.com

Company: Kalnst Technologies Private Limited, operating under the brand name VisualVerb (“VisualVerb”, “we”, “our”, or “us”).

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This Privacy Policy explains how we collect, use, store, and protect your personal and business information when you use VisualVerb, our Software-as-a-Service (SaaS) platform for data analytics and reporting (the “Service”). By using our Service, you consent to the practices described in this Policy.

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1. Information We Collect

We may collect the following categories of information:

  • Account Information: Name, email address, phone number, company details, and login credentials.

  • Billing Information: Payment details such as bank account information for transfers and billing contact details.

  • Business Data: Data that you upload or connect to the Service, including sales, transactions, and analytics inputs.

  • Technical Information: IP address, browser type, operating system, and usage logs for security and performance monitoring.

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2. How We Use Your Information

We use the collected information to:

  1. Provide, operate, and improve the VisualVerb Service.

  2. Process subscription payments and maintain billing records.

  3. Communicate with you regarding support, updates, and service-related matters.

  4. Ensure compliance with Indian legal and regulatory requirements.

  5. Enhance security, prevent fraud, and monitor system performance.

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3. Data Ownership & Processing

  • You retain full ownership of any business data you upload or connect to VisualVerb.

  • Kalnst Technologies Private Limited only processes your data to deliver the Service and will not sell or disclose it to third parties, except as required by law.

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4. Data Sharing

We may share your information in the following cases:

  • Service Providers: With trusted partners who assist us in operating our Service (e.g., hosting providers, IT support), bound by confidentiality obligations.

  • Legal Compliance: When required under Indian law, such as by government authorities, regulators, or courts.

  • Corporate Transactions: In case of merger, acquisition, or restructuring, subject to confidentiality safeguards.

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5. Data Security

  • We implement reasonable security practices as required under the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

  • While we take steps to protect your data, no system can be completely secure, and we disclaim liability for unauthorized access beyond our reasonable control.

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6. International Transfers

If you access the Service from outside India, your information may be processed and stored in India or other jurisdictions where our infrastructure or service providers are located.

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7. Data Retention

We retain your personal and business data for as long as necessary to:

  • Provide the Service,

  • Comply with legal obligations, and

  • Resolve disputes.

Upon termination of your subscription, we may retain data for a limited period for legal or accounting purposes, after which it will be securely deleted.

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8. Your Rights

As per Indian law, you have the right to:

  • Access, review, and request a copy of your personal data.

  • Correct or update inaccurate personal information.

  • Withdraw consent to processing, subject to service limitations.

  • Request deletion of your data, unless retention is required by law.

To exercise these rights, please contact us at suren@visualverb.com.

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9. Cookies & Tracking

Our website may use cookies and tracking technologies to enhance user experience, analyze usage, and improve functionality. You can manage cookie preferences through your browser settings.

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10. Children’s Privacy

Our Service is not intended for use by individuals under 18 years of age. We do not knowingly collect personal data from minors.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website, with the “Effective Date” revised accordingly. Continued use of the Service after updates constitutes acceptance of the revised policy.

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12. Contact Us

For any questions or concerns about this Privacy Policy, please contact:

 

Kalnst Technologies Private Limited (VisualVerb)
Email: suren@visualverb.com

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